If you return an item purchased from SHOP CONCEPT BRANDS, you may request a full refund via store credit only under the following conditions:
- To return items, they must be unworn, undamaged, unwashed and must have all tags attached.
- Exchanges can only be applied to products with discounts of less than 30%
- Time available for returns:
- For local purchases: 24 to 48 business hours*.
- For purchases in USA, LATAM and rest of the world: 5 business days*.
- Products not eligible for returns:
The swimwear category is not subject to exchanges or returns.
- If you wish to exchange for another size, you may request to keep the new size.
- If you wish to exchange for another color or style, we recommend that you contact customer service so that the item will be held and not sold while we await your package.
Discounts are not valid in the physical showroom. Exchanges cannot be exchanged for cash.
* After we receive your order.
** Our return policy terms are subject to change if you have any questions about this offer. please call contact us.