Faqs

Marketplace

CAN YOU CONSIGN GOODS THROUGH YOU?

Yes. The consignor must first send an email to info@openconceptbrands.com including complete catalog of the Collection to be promoted, preferably recent collections, name, suggested price (the final sale price will be established by the parties contemplating shipping and extras expenses, After receiving the mail from the aforementioned Consignor, SHOPCONPCETBRANDS.COM will review and respond by sending a Consignment Form, which the Consignor must complete, sign and forward it to SHOPCONCEPTBRANDS.COM in the same way so that You can program the working method of the consignor parts.

VALUATION PROCESS

The pieces to be consigned will be approved or not to be sold on our website, in accordance with our Quality Standards.
In case the parts are accepted by the SHOPCONCEPTBRANDS.COM, the designer / consignor will take care of the freight or transport to our warehouse in origin.

DELIVERY OF MERCHANDISE

The consignor must deliver in adequate packaging to protect the item against moisture, dirt and minor impacts. Fragile or sensitive items must be delivered in special packaging.
After passing the received merchandise / article (s) to be sold, SHOPCONCEPTBRANDS.COM will take charge of the presentation of the article to be sold, in particular by the presentation on our Website including a detailed description and the production of the photographs of the item to be sold. However, in order to prepare this information, the supplier must provide detailed information on the products to be sold.

ROTATION OF MERCHANDISE

SHOPCONCEPTBRANDS.COM is authorized that the photos and descriptions of the articles will remain for a maximum term of six (6) months with the reference, through the B2C that is our online sales platform.
If you have any questions about our material that appears on the website, please contact us at info@openconceptbrands.com

ORDERS AND ORDERS

HOW LONG DOES MY ORDER TAKE TO ARRIVE?

Between 24 and 48 business hours it´s our express service.

Business hours: Monday to Friday, 8:00 am – 5:00 pm (GMT-5).

DO I HAVE TO PAY FEES?

It will depend on the local policies of your country, probably if necessary, unfortunately we have no control over this

HOW CAN I FOLLOW MY ORDER?

As soon as your order is sent, an email will arrive with your Tracking Number, which you can use on the DHL website to follow the status of your order.

HOW DO THE PRE-ORDERS WORK?

The pre-orders are products in which we currently do not have stock, however it will arrive at the date indicated an we will be able to place your order. Added to this we offer the ability to split the payment in two, the first part at the time of ordering and the second part at the time your order is placed. This second payment is automatically charged at the moment your order is placed (as you previously authorized on your checkout).

MY GUIDE NUMBER INFORMS ME THAT MY ORDER HAS ARRIVED BUT I HAVE NOT RECEIVED ANYTHING.
  • If this happens we suggest you perform the following actions:
    • -Verify the shipping address in your order.
    • -Verify if someone in your home has not received the order for you.
    • -Wait for 1 to 2 extra days (situation that happens very rarely)
    • – If your order continues without reaching CONTACT US

CUSTOMER SERVICE

HOW CAN I CREATE AN ACCOUNT?

You can create an account by clicking here . You can also create it when placing an order

IN WHAT CURRENCY ARE THEIR PRICES?

Our prices are US dollars

HOW CAN I RETURN A PRODUCT?

NO RETURNS IN DISCOUNTED PRODUCTS OR INTIMATE GARMENTS ARE ACCEPTED

All our orders include a DHL return label with a standard shipping costs. Follow the instructions in case you wish to return a product:

  • Complete the return label indicating if it´s a change or a refund.

FOR CHANGES. Indicate in the return label the model or size you want. We recommend that you book the product by contacting the customer service, so that it does not run out while you wait for the package.

Pack the item and the return label in the bag or in the return box and attach the address label (include on your delivery).

Transfer the package to the DHL EXPRESS office closest to you and you do not need to do more than your share.

To find the nearest DHL  office www.dhl.com/en/express.html

If you wish to send your return without using the DHL return label we have provided, send your return with your courier of preference to the following address: AV. FEDERICO BOYD, STREET 51 ESTE, EDIF HI POINT, PISO M, PANAMA- Panama City.

FOR REFUNDS. Indicate in the return label the refund option you prefer.

 

All return items must not be used, damaged, or washed and must carry all their original labels. For more information visit our returns section.

MY MERCHANDISE ARRIVED DAMAGED

If you merchandise arrived damaged, complete and send the return label attached with your package, indicating the damage and the item for which you would like to change it. Then follow the indications provided on our RETURN POLICIE.

 

All items sent as damages must not be used, washed and must carry all their original labels. For more information visit our returns section.

WE NO LONGER HAVE INVENTORY IN THE PRODUCT YOU WANT, WILL YOU COME BACK?

We try to keep inventory of all our clothes but sometimes they move too fast!

MY GUIDE NUMBER INFORMS ME THAT MY ORDER HAS ARRIVED BUT I HAVE NOT RECEIVED ANYTHING.

If this happens we suggest you perform the following actions:

  • -Verify the shipping address in your order.
  • -Verify if someone in your home has not received the order for you.
  • -Wait for 1 to 2 extra days (situation that happens very rarely)


If you are shopping  from  United States, remember:

  • Low international shipping rates.
  • Additional costs may apply depending on the local policies of your country that you must pay as a customer.
    Unfortunately we have no control over this.

* Shipping, extra taxes, duties and other charges applied in your country must be absorbed by the customer.

More information about shipping internationally is available at our website.




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